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Privacy Policy

Privacy Policy

Effective Date: 17-09-2026
Last Updated: 17-09-2025

At Shifa Diagnostic, we value and respect the privacy of our patients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, age, gender, contact details, CNIC/passport number.

  • Medical Information: Test requests, diagnostic results, medical history provided to us.

  • Payment Information: Billing details and payment methods when you pay for our services.

  • Technical Information: Cookies, IP address, device details, and browsing behavior on our website.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve diagnostic and healthcare services.

  • To maintain accurate medical and billing records.

  • To communicate reports, reminders, or service updates.

  • To comply with applicable laws and regulatory requirements.

3. Sharing & Disclosure

We do not sell or rent your information. We may share your data only in the following cases:

  • With authorized healthcare professionals involved in your care.

  • With third-party service providers (e.g., payment processors, IT support) under confidentiality agreements.

  • When required by law, court order, or regulatory authority.

4. Data Security

We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. However, no electronic system is 100% secure, and we cannot guarantee absolute security.

5. Patient Rights

As a patient, you have the right to:

  • Access and request copies of your medical records.

  • Request correction of inaccurate information.

  • Withdraw consent for processing your data (where applicable).

  • Ask about how your data is stored and used.

6. Cookies & Online Data

Our website may use cookies to improve user experience. You can disable cookies in your browser settings, but some features may not work properly without them.

7. Children’s Privacy

We do not knowingly collect data from children under 13 without parental/guardian consent.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “17-09-2025” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Shifa Diagnostic
15-Raza Block, Allama Iqbal Town, Lahore
info@shifa-diagnostic.com
+92 3999 13565 

Note: By using our services, you agree to the terms outlined in this Privacy Policy.